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Customer Care

Your satisfaction is our ultimate goal.”

We take customer feedback very seriously, and every positive feedback is a recognition of our products and service. The following information and displays are authorized and agreed by our customers. If you have any questions, please feel free to contact us through service@stssextoys.com

I. RAPID LOGISTIC

Statistics showed that 96% of our orders shipped from local warehouses were delivered between 3-7 days, while orders from overseas warehouses required approximately 10-28 days. Here are some examples for your reference.

ORDERS SHIPPED FROM LOCAL WAREHOUSES

To Canada: 2-5 days 

 
 

To the USA: 2 days

 
 
 
 
To German: 3days
 
 

To France: 4days

To Austria: 5 days

Orders shipped from overseas warehouses

To Australia: 9 days

To Canada: 12 days

To the USA: 15 days

To France: 11days

To Russia: 14 days

II. 100% GET MONEY BACK

Below are some screenshots from Backstage background that customers got their money back! Returns are accepted only if you have received an incorrect item(including the wrong size) due to our error or a defective & damaged item. In which case we are happy to fix or replace the item at no additional charge and ship it back to you.

*All contents above have been authorized and agreed by customers to publish.