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FAQs

 

Q: Where do your sex dolls ship from?

A: We have 7 overseas warehouses covering the Asia, United States, Australia, Europe, etc. Most of our dolls can be shipped from local warehouses. Sometimes when they’re out of stock, we will send them from our factory in China.

 

Q: Can I track my order and How long will my orders take to be delivered?

A: Absolutely! You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. So you can track by yourself whenever and whatever you like. By the way, some logistics companies probably require a customer's phone number for international shipments so they have a point of contact if there is an issue with the delivery. Therefore, it would be better if you leave your phone number while placing an order.

Considering all products on the website are ready in stock, we offer speedy delivery. Normally, products shipped from local warehouses usually arrive in 5-10 days, while orders shipping from overseas factories arrive in 14-28 days.

There will appear delivery delays during holidays and festivals as well as in the peak season. Your understanding will be highly appreciated.

Note: If you prefer to collect your package by yourself, please write a note when placing the order or you could contact the delivery facility when receiving the tracking number.

 

Q: Will your sex dolls look the same as in the pictures?

A: Because of the different displays of every computer, the pictures and objects might be slightly different. Even the same person was likely to have different makeup in the photos you see. This is because we will irregularly improve or fine-tune the doll’s makeup. Adjustments include but are not limited to eye shadow, lip color, eyebrow, eyelash, and hair. Therefore the makeup will have a little different in different pictures. It can’t be the same because every doll's makeup is done by hand. The lighting, technique, and angle of shooting may cause visual errors.

Besides, the clothes on the photo are not included with the doll, only for presentation purposes. Wigs are given at random. If you want your doll to look like the picture, we suggest you buy those clothes and dress them as in the pictures.

 

Q: Can I make up for my sex doll?

A: Yes, you could. First of all, Clean the face properly with cotton. It is recommended that you buy a makeup remover that is especially for silicone/TPE sex dolls. The main areas for you to focus on are the eyebrows, eyes, and lips. Later, you can come to the cheeks. Avoid putting too much powder onto the cheekbones, which would give her an unnatural look.

Remember that TPE skin is already a perfect complexion without any red spots or imperfections, which is why you will not need foundation powder.

As well, you could put on lipstick for your beloved sex doll. The color of lipstick you want to see on her luscious lips when you kiss her and have sex with her.

Now, your beautiful love doll is ready for you. She is ready to get pampered and loved by you.

 

Q: How long will a sex doll last?

A: A sex doll will last anywhere from 2 years to 10 years depending on usage and care.  The more carefully you use them, the longer they could keep. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear.    

 

Q: Free shipping, really?

A: Yup!

We provide worldwide FREE shipping, covering Europe, Australia, the United States, Canada, Russia, etc. If you have any concerns, please let us know.

 

Q: What about returns?

A: Although all of our dolls go through a strict quality control process, sometimes damage or defects may occur on your doll.

Returns are accepted only if you have received an incorrect item(including the wrong size) due to our error or a defective & damaged item. In which case we are happy to fix or replace the item at no additional charge and ship it back to you. But if the item is damaged due to improper use, you’re not eligible for any exchanges. To process your return, items must be unused and tags must be attached. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

Sex dolls are sex toys, due to health and hygiene concerns, they are not returnable for any reason if used.

We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our warehouse. We guarantee your satisfaction with every product we sell by our Return Policy. For more details, please kindly check our Return Policy at the bottom of the page.

 

Q: What materials are your sex dolls made of?

A: All our dolls are either made of silicone or a material polymer called TPE (Thermoplastic Elastomer). These materials comply with European standards (CE) and give a very realistic feeling. Silicone and TPE are both high-quality and recommended materials for making sex dolls because of their striking resemblance to a human woman/man. TPE materials have become more popular because it is easier to sculpt and sex doll sculptors have created sexy and realistic models. Silicone can be heated for a longer period, so we offer heat systems for our silicone dolls.

Silicone is typically regarded as the more durable material and TPE as the most realistic. Here are the main attributes of each material.

Silicone
A bit harder than TPE but also more durable
More expensive
Easier to clean
Safe for human contact


TPE
TPE is softer to the touch
More realistic ‘jiggling’ of body parts (breasts, ass, etc)
The material is more elastic which allows the dolls to be more flexible at their joints.
Good heat retention
Less expensive
Safe for human contact
Less durable than Silicone - more care is required to clean and care for it properly

 

Q: Can I trust you to protect my privacy and security?

A: Yes, protecting your data is very important to us. Given that we are doing a business built on the Internet, we know how crucial it is to safeguard your information. We will work to protect your confidentiality through every step of the ordering, fulfillment, and shipping processes. We don’t store any unnecessary data on our computers, which means your information won’t be compromised or accessed inappropriately. We only ship discreetly and we don’t share any data with third-party marketing firms, so you don’t have to worry about ending up on a mailing list—or having anyone else learn that you shopped with us. Our trained, personable, and knowledgeable sales staff will never discuss the fact that you shopped with us with anyone outside the company. They will always take you seriously, always treating you with respect, and always hold your privacy in the highest regard. You can’t enjoy your sex doll if you are worried about your privacy. That’s why we work so hard to protect it. Furthermore, our website is encrypted and secure to protect all data and transactions. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the website.

 

Q: Why do I need to use condoms when I have sex with sex dolls?

A: Using a condom on your toy helps it stay clean and keep any possible germs on it out of your body. For some people, the act of putting a condom on an erect penis is very erotic and gets them ready for the fun that is to follow.

If you share sex toys with other people, it would be better for you to wear condoms. Sharing sex toys with other people can spread STDs — if someone who has an STD uses a sex toy, the body fluids on that toy can spread the infection to the next person who uses that toy. So if you’re using a sex toy with a partner, it’s better to use condoms.

Wash your sex toys with mild soap and water after you use them, and before they touch another person’s genitals. Putting condoms on sex toys can help keep them clean and prevent the spread of STDs. Change condoms before the toy touches another person’s genitals for health reasons.

Don’t worry. There’s no way to catch anything from your dolls if you’re using her by yourself and cleaning and maintaining periodically.

 

Q: Fixed/non-removable or removable vagina on the dolls?

A: Fixed/non-removable or removable vagina is up to you. You need to pay extra if you want to customize a removable vagina.

A removable vagina is an insert that can be removed for cleaning and washing. The external appearance of the vagina is the same whether you have fixed or removable insert vaginas. Most of our customers prefer the built-in vagina as it provided the most realistic experience, however, the removable vagina is easier to clean and replace. If you value complete realism you’ll want to get the built-in vagina, if you want something easy to pop out and clean after use you should consider the removable vagina.

 

Q: What’s the best way to store my sex doll when I’m not using her?

A: The skeleton features a large range of motion, allowing the reproduction of human movements. The joints will soften naturally under normal conditions. Please avoid leaving your doll in a stretched position for long periods to avoid TPE or Silicone distortion that would lead to possible fracture points.

The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet. By hanging your sex doll in a cool, dark place she will be safe from damage. There are other storage solutions as well if the hanging isn’t a possibility.  Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period. Dark color fabric may stain the doll’s skin after prolonged exposure. We also don’t recommend you to use any clothes with metal parts on them. It can damage the doll easily as well.

The main things you want to avoid when storing your sex doll are:

Contact with dark color fabrics – these may stain the doll's skin if in contact for a long period.

Tight clothing – things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.

Sunlight – try to avoid storing dolls in rooms with bright natural sunlight, and if you must store dolls in a bright room, at least keep direct sunlight off the dolls.

Extreme temperatures – hot and cold temperatures may warp your doll's features over time. These must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.

Pressure points – if anything is pressing into the doll’s skin over a long period you may find some permanent indentation occurs. It’s important that the doll is suspended in the air, or resting on a soft surface.

Waterproof – although dolls are waterproof, please don’t put them in water for too long.

 

Q: How do I clean my sex doll?

A: Cleaning a sex doll after use is a very important part of owning a sex doll. Not only will you keep your doll in great condition, but you will also protect yourself from harm. 

You should clean your doll frequently, especially after any usage or contact with bodily fluid. This can be done easily in the shower with warm water and a light soap.  Note: I recommend keeping your doll's head out of the shower and cleaning separately. This can be done with a damp washcloth and a mild shampoo (see step 5).  
After washing, dry your doll thoroughly with a clean towel to remove excess moisture. Do not use a blow dryer as this can sometimes damage the skin, if the heat becomes too concentrated.  
Optional, but recommended, after cleaning the sex doll you can apply baby powder to your doll's skin after you have dried her. This will help remove any remaining moisture and keep her skin nice and soft.  
Make-up can be removed with a damp washcloth with warm water. You can use a paper towel or dry cloth to pat her face dry.  
The wig should be washed separately with a mild shampoo, and let it air dry, if you use a blow dryer you risk damaging the hair.

 

Q: Is it illegal to own a sex doll?

A: No. We've sold over 2,000 orders of sex dolls last year. None of them poses a legal risk. So please rest assured to buy. Owning a sex doll is common in modern life. They can help you live those sexual adventures that you were dreaming about. She's also a very loyal partner and forever belongs to you. Some customers also use sex dolls for photography, fashion, and modeling. Even couples use sex dolls to spicy up their relationships.

 

Q: What's the size of my doll’s lingerie?

A: You could check them on the product description. If you still don’t find it, please contact us through: service@stssextoys.com.

 

Q: What the parcel would look like?

A: The doll will be packed in a plain carton box only with a shipping note on it. There is no labeling, markings, or logos on the cardboard box that might reveal the content. NO ONE will know what is inside except for you. Mostly, we will write "silicone" on the shipping note just for potential customs clearance.

 

Q: Will I have to pay any import duties or customs taxes on my sex doll?

A: Although unlikely, some shipments will require the customer to pay an import tax to their country's customs office to have their package delivered. Although we cover shipment costs with the package carriers, we do not assist with import taxes.

Import Duties are levied by your local authority and we would recommend you check your government’s website in advance, before ordering.

 

Q: What methods of payment are accepted?

A: We accept PayPal, Bank Transfer, Google Pay, Shop Pay, Visa, Mastercard, etc.